New scrutiny panel will help shape Plus Dane services

19.09.2016

A diverse mix of customers have been recruited to Plus Dane Housing’s new Scrutiny Panel, who will have a strong voice in shaping and improving services.

More than 100 Plus Dane customers expressed an interest to be part of the panel following a big recruitment drive over the summer.

As a result of the high volume of applicants and mix of skills on offer, the housing association decided to take on an additional six panel members than originally planned to reflect the diversity of people living in Plus Dane homes.

The new Scrutiny Panel will have 16 members from the Merseyside and Cheshire area, whose ages range from 20’s right through to 70’s. They also have different backgrounds which vary from being in full time employment, higher education to retired to seeking employment opportunities.

All have pledged their commitment to help Plus Dane review its services, challenge and suggest what the organisation can do better.

Emma Sneyd, Head of Engagement and Partnerships, said: “In the past we have struggled to get really broad representation from our customers but we launched a really strong recruitment drive and by targeting as many different groups as possible we have been able to ensure the new panel reflects the diversity of our customers. Those we have recruited are serious about playing an important role in shaping and improving the services we provide.

“With such a great mix of people on the new panel we’ll have a strong group to challenge what we do, scrutinise our performance, and develop workable solutions to help us get better. Their involvement really will make a difference and I am really looking forward to seeing the panel in action.”

The Scrutiny Panel is one aspect of how Plus Dane intends on giving tenants and customers a much stronger voice in the organisation.

The work is part of the new tenant and customer engagement strategy, which takes a fresh approach to engaging tenants and customers by providing more dynamic opportunities for them to help shape, influence and improve services.

To find out more about opportunities to get involved, visit our website www.plusdane.co.uk. Alternatively, contact Sarah Mythen on 0151 330 3505 or email sarah.mythen@plusdane.co.uk.